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Support

contact kontakt

Contact Us:

  • For all customer service enquires please use the "Contact Us" form located at the bottom of the site.
  • We will return your E-mail usually within 48hours during normal business days.
  • Normal business hours are 9am - 4pm Monday to Friday.
  • For all returns or mail our address is: Tallinn.
  • Contact phone +372 555-555 Our customer service phone hours are from 9am to 4pm Monday to Friday. Notice: We have been experiencing some technical difficulties with our phone system, while we are trying to resolve this issue please direct all questions via our online contact us form and we will respond to all enquires within 48hours.

shipping
Shipping Information:
  • We use either *** or *** to ship our orders.
  • Orders are usually shipped within 2 business days and are delivered in the time frame specified with your chosen shipping method.
  • Once your order is placed you will receive an email confirmation, with your order and tracking number and information on how to track your package.
  • Free shipping is available on orders over $10 and that are based within the *** only. Free shipping is offered from us via ***. 
  • Shipping rates for international orders will vary and be calculated upon checkout based on the destination country. Buyers should be aware of the rules and regulations for our products in their country before ordering, we take no responsibility for any issues arising from customs, duty, state or country laws while our products are in transit to your country.

 

order, tellimus
Order Status:
  • Once you have completed your order with us you will receive a confirmation email notifying you that we have received your order and it is currently being processed.
  • Once your order has been packaged and shipped you will receive an update email which will include your package tracking number.
  • If you have signed up for an account with us you can easily check on the status of your order by simply logging into your account. 
warranty
Returns and Warranty information:
  • We offer a limited 12 month warranty on all defective parts from the date of purchase. This applies to a product being defective due to a manufacturing default. Our limited warranty does not cover any items returned to us because of but not limited to: negligence, normal wear and tear, water damage, and any damage caused by using parts other than authentic YeSmoke parts or accessories. For more information click here to see our full terms and conditions.
  • E-Liquid is non refundable and all sales are final.
  • It is the customers responsibility to package the product/s they are returning appropriately, we will not issue a refund for broken or damaged goods due to packing negligence.
  • Once we have received your returned item/s we will inspect it and either issue you with a replacement or refund.